No-Touch Government Banking Services
People talk about going back to normal, but what we’ve experienced will forever change how we’re doing things. The term “contactless” has become increasingly popular in recent months, thanks to the resilience of COVID-19. Demand for digital and no-touch services has grown by 20 percent in the U.S., according to the consulting firm McKinsey, and governments have responded, ramping up online portals and services, rolling out contactless transit systems, enabling remote visits by social workers, and enlisting chatbots to support surging demand in call centers.
But government leaders face new challenges as they seek to maintain momentum beyond the pandemic and addressing the digital divide.
Look ahead to “no-touch” government. Governments’ success in maintaining services during the pandemic has made the public more conscious and aware of the impact public servants have on every minute of their lives, regardless of how those services are delivered — in person or virtually. Looking forward, the opportunity will shift to making those services automatic.
The payments and receivables transactions have seen more of a shift to electronic payments; Chichi and Kerri will talk about what Government entities have been doing to shift to more no-touch payments.
Speaker Bios
Chichi Ogbuagu is a Treasury Management Consultant with Wells Fargo. He has worked in financial services since 2001 and banking since 2011. Chichi received his bachelor’s degree in Electrical and Electronics Engineering from Federal University of Technology, Owerri and his master’s degree in Management Information Systems from Strayer University. He is currently pursuing a Doctoral Degree in Strategic Management at Liberty University and he is a Certified Treasury Professional (CTP).
Kerri Stoner is a vice president and relationship manager for U.S. Bank’s Government Banking division. She earned her bachelor’s degree from the University of Nebraska-Omaha and has been with U.S. Bank for over 14 years, with 23 years of account management experience. Kerri is active member in Wisconsin and Minnesota GFOAs, an active speaker on fraud prevention and participates in Women in Public Finance, Minnesota Chapter.
CEU: 1.0 on request
